Your Rights & Account Questions
When you close your account, all live tables and slot sessions end immediately. Your account balance is withdrawn to your registered payment method within 24 hours. Your data is kept for 5 years for regulatory reasons, then archived separately.
Yes. Contact our support team with your account ID and we'll prepare your full data export within 5 business days. This includes your login history, deposits, withdrawals, bets and any disputes you've filed.
Your payment methods are stored encrypted and never shared with game studios or sportsbook partners. Deposits and withdrawals are processed only through Touch 'n Go, GrabPay, Boost dan FPX — no card details are held on our servers.
Yes. Players in Kuala Lumpur, Klang and throughout Malaysia can access the full lobby, live tables and sportsbook. Access depends on local law and is available where local law permits. Your payment method must be registered locally.
Contact support immediately via live chat or email with your account ID. We'll freeze your account, review the login history with you and help you change your password and security details. Report any unauthorized transactions and we'll investigate within 48 hours.
We retain transaction records for 5 years after each withdrawal as part of Malaysia's financial compliance. You can view your full history in account settings anytime. After 5 years, records are archived and no longer visible to you.
You can close your account anytime in account settings. Closing removes access to the lobby immediately. Your data is kept for 5 years for regulatory reasons, then marked for deletion after 7 years total.
